The authorised representative assumes all obligations resulting from the legal framework conditions of the foreign supplier.
This can be found in the Austrian Packaging Ordinance, Waste Electrical Equipment and Battery Ordinance.

Packaging: Foreign mail order companies that are not based in Austria and that hand over packaging, or goods or goods in packaging in Austria to a private end consumer as part of distance selling, must appoint an authorized representative in Austria for packaging placed on the market from January 1, 2023.

The same applies to companies that are based in another member state of the European Union and that want to take over the advance exemption for packaging for their Austrian corporate customers. They can appoint an authorized representative. Advance exemption is no longer possible without an authorized representative.

This regulation also applies to foreign manufacturers and distance sellers who ship electrical and electronic devices and/or batteries in Austria.

If you do not sell directly to private end users in Austria, you do not have to license the packaging. It is your Austrian customers who are responsible for this. Inform your (company) customers in Austria that the packaging supplied to them is not licensed. Your customers must then decide for themselves how to proceed; either declare the transport packaging that your Austrian customers generate as waste as their own imports and report it to the ministry via their own report, or include the packaging in a collection and recycling system.

Please note that your customers will ask you to pre-license. In this case, the obligation to appoint an authorized representative becomes active again.

Yes, licensing of packaging, electrical and electronic equipment and batteries for a company without a registered office in Austria is only possible, regardless of the quantities, by appointing an authorized representative in Austria. You have the option of choosing the flat rate solution for packaging if your annual quantities are less than 1,500 kg (both in households and in businesses).

For old electrical and electronic equipment there are two flat rate options depending on the quantity. Either less than 300 kg or 1,000 kg.

Batteries are divided into categories, but here too we offer flat rates for each category.

The authorized representative is a representative under packaging law who must assume the obligations for you from January 1, 2023. (You can find detailed information on the obligations in the next question.) Due to the obligations, we recommend that you choose your authorized representative carefully. Trust in Interzero.

Basically, however, any natural or legal person can be selected as an authorized representative if the following criteria are met:

• Registered in Austria (domestic delivery address)
• Notarized signature on the power of attorney between you and the representative
• Registration with the BMK

further information

No, licensing of packaging, waste electrical equipment (WEEE) and batteries for a company without a registered office in Austria is only possible, regardless of the quantities, by appointing an authorized representative in Austria. If you already have an authorized representative and are looking for a suitable collection and recycling system, you can also enter into a license agreement with us. To do this, use the option “I already have an authorized representative”.

When licensing, you have to choose the option of Interzero’s flat-rate solutions. These are also interesting for small-scale distributors.

All obligations can be found in the respective regulations.

Packaging: Sections 16a to 16d of the Packaging Ordinance.

Batteries: Sections 25a to 25c of the Battery Ordinance
Waste electrical equipment: Section 13a of the Waste Management Act 2002 (AWG 2002), Sections 21a to 21c of the EAG Ordinance

The regulations on authorised representatives stipulate that the authorised representative must be a natural or legal person domiciled in Austria.
Branch offices that are established within Austria must be registered with the commercial register. However, they do not have their own legal personality. Instead, the legal entity remains the natural or legal person behind the main branch.

Yes, for foreign companies/persons without a registered office in Austria, the appointment of an authorised representative is mandatory in order to continue to be able to license packaging, waste electrical and electronic equipment and batteries in Austria in compliance with the law.

As an existing customer, you can easily access the registration portal you are familiar with and order the authorised representative contract by selecting ‘Additional product’.

If your email address is correctly entered in the system, you can simply click on “Forgot password” in the login area to have a new password sent to you. You will see the first four digits of the email address you have stored. If this is not the current one, please contact kundenberatung@interzero.at.

Since 01.01.2023, you need an authorized representative based in Austria if you sell packaging in Austria. As soon as you have a contract and notarial certification, the authorization is valid until it is terminated. Please check with your authorized representative about the validity of the contract.

Since 2018 and 2019, you have needed an authorized representative for the license areas waste electrical equipment and batteries. Are you legally compliant?

As soon as you have a contract and notarial certification, the authorization is valid until it is terminated.

Please upload your documents in your customer account, alternatively you can send us your documents as a PDF by email. Sending physical contract documents will lead to delays in processing time.

Interzero Circular Consulting Austria acts as your authorised representative and concludes a system participation contract with Interzero Circular Solutions Europe on your behalf.

As soon as you are an active Interzero customer, the confirmation of participation can be called up at any time in our online portal under the respective year and area.

As soon as you have uploaded your authorized representative contract in your customer area and it has been processed by our service team, we can send you the license partner number or you will find it in your confirmation of participation.

As a foreign company, an authorized representative will be placed between you and an Austrian collection and recycling system, such as Interzero. When you conclude your authorized representative contract, Interzero Circular Consulting Austria will conclude a license agreement with Interzero for your required license area/material flow. You do not have to do anything else.

The exact provisions on contract cancellation and termination are set out in our GTCs.

Please note: If you wish to cancel your order, you will be charged a processing fee. If you have already paid, you will receive the payment amount minus the processing fee. After confirmation, it may take between 5-10 working days for the refund to reach you.

As a foreign company, you not only need an authorized representative for packaging from January 1, 2023, but also for certain single-use plastic products. If you sell these single-use plastics, please contact us:

• Balloons: excluding balloons for industrial or other commercial uses and applications that are not sold to consumers.
• Fishing gear: “Fishing gear” means any device or item of equipment used in fishing or aquaculture to locate, catch or raise marine biological resources or – floating on the sea surface – to attract and catch or raise these marine biological resources.
• Wet wipes: soaked wipes for personal and household care
• Tobacco products: tobacco products within the meaning of Section 1 Z 1 of the Tobacco and Non-Smokers Protection Act

• Agent fee – this fee includes the appointment of Interzero Circular Consulting Austria Gmbh as an authorized representative and all contractually related services
• License fee (based on the preview quantities) – the license fee covers the costs for the collection and utilization of your packaging, waste electrical equipment or battery quantities and is based on the applicable tariff sheet https://licensing.interzero.at/en/costs

Authorization fee: The authorization fee must be paid before the contract is concluded. You can select Klarna, credit card, Alipay or SOFORT as payment methods directly in the webshop.

For EU countries, we also offer purchase on account. You can find the payment terms on the invoice sent to you.

License fee: The license fee is currently not charged during the ordering process, but will be sent to you by invoice after receipt of your contract documents.

Yes, the notarial certification of the appointment of the authorized representative is required by Austrian law and can be found in the AWG. You are welcome to commission your notary to do this, or you can use notarity’s digital service. Over 200 notaries are available to you, usually within the next 24 hours. You can find more information about notarity’s service at notarity.com/faq. If you have any questions, Notarity can be reached by email at info@notarity.com or by phone at +43 1 412 01 48.

Any officially recognized notary can perform the certification; you have the option of having the certification done electronically via Notarity. In Germany, municipalities are also authorized to perform certifications in addition to notaries.

Only the signature on the power of attorney needs to be certified and not the copy. There is also no need for notarial certification for the signing of the contract.

The notary’s certification of the signature on the power of attorney must be issued in the official languages German or English. Certifications that are not issued in German or English must be translated by a sworn interpreter or notary.

Certifications that are not issued in German or English must be translated by a sworn interpreter or notary.

Please upload your documents in your customer account, alternatively you can send us your documents as a PDF by email. Sending physical contract documents will lead to delays in processing time.

No, we do not need the original certified power of attorney. Since we scan the original for further processing, we ask you to send us the documents in digital form straight away.

A foreign manufacturer is any person within the meaning of Section 12b Paragraph 2 AWG 2002 who sells packaging in Austria to end users other than private consumers or any person who sells single-use plastic products commercially in Austria to end users other than private consumers and (ii) is based in another Member State of the European Union.

A foreign mail order company (packaging) is any natural/legal person who has no registered office or place of business in Austria and who hands over packaging or goods or goods in packaging in Austria to a private final consumer in the context of distance selling within the meaning of Section 5a KSchG.

Ausländischer Fernabsatzhändler (Einwegkunststoffprodukte) ist jede Person, die Einwegkunststoffprodukte, ausgenommen Verpackungen, gewerblich in Österreich mit Hilfe der Fernkommunikationstechnik direkt an private Letztverbraucher vertreibt und in einem anderen Mitgliedstaat der Europäischen Union oder in einem Drittland niedergelassen ist.

As soon as you are an active Interzero customer, the confirmation of participation can be accessed at any time in our online portal under the respective year and area. If you cannot find it, please contact kundenberatung@interzero.at

The classification is regulated in the respective regulations and provides information on the frequency of your reporting obligations. The classification of the reporting period is also the basis for the flat rate for authorized representatives.

The calculation is based on the quantities placed on the market in tonnes times €. The current tariff lists can be found under “Information and price lists”

• <1,500€ – annual report
• Between 1,500 € and 20,000 € – quarterly report
• >20,000 € – monthly report

When you place the contract, your license fee is automatically calculated based on the quantities you have specified.

The quantity reports are due on the 15th of the month following the reporting period (e.g. the report for January on 15 February, the report for the 1st quarter on 15 April, the annual report by 15 January of the following year)
Our online portal at https://onlineportal.interzero-austria.com/ is available for this purpose. You will receive access data as part of the contract processing.

• Monthly and quarterly reporters have the option of correcting the quantities reported on an ongoing basis as part of the annual report by March 15th of the following year.
• Annual reporters, on the other hand, submit the annual report by January 15th of the following year and cannot make any corrections after that.

After you have completed your Interzero contract, paid for it and have been registered as a participant, you can download it in the service area of our registration portal.

Payment for the licence agreement is currently only possible by invoice. This will be sent to you after the contract has been signed.
The authorisation fee can be paid in advance, which is why payment by credit card or instant payment is possible. We also offer purchase on account. You will find the terms of payment on the invoice sent to you.

The e-invoice will be sent to the e-mail address you provided. If you have a different billing address, please provide it to us during the order process.

• As a flat-rate and annual reporter, the fee must be paid within 14 days of receipt of the invoice in order to be registered as a system participant.
• Monthly or quarterly reporters will receive their invoices within 2 weeks of submitting their last reports.